Replacements, Ltd. Reviews

Based on 48 customer reviews from our shopper community, Replacements, Ltd.’s overall rating is 3.48 out of 5 stars and 77% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. No customer consider Replacements, Ltd. overall a good value option, based on a rating of 1.43 from 7 votes. Most consumers are generally satisfied with Customer Service (3.0 / 9 reviews) Replacements, Ltd. offers. The most common issues with Replacements, Ltd. are around Shipping & Delivery, Return Policy and Price & Quality based on a rating of 2.88, 1.75 and 1.43.

3.5

48 Reviews

Overall Rating

5 Stars

8

4 Stars

28

3 Stars

1

2 Stars

1

1 Star

10

Good Value

1.4

Price & Quality

1.4

Shipping & Delivery

2.9

Customer Service

3.0

Return Policy

1.8

All Reviews (48)
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bigwolf118
February 16, 2023
"Selling Counterfeits"
I wish I had read all of the complaints - including about selling counterfeits - before I ordered from these people. I ordered replacement dishes from Replacements.com. As soon as they arrived, I could tell most of the dishes they sent me were knockoffs - they were larger, cruder in shape, and whiter than the originals I owned. When I complained, Replacements.com agreed to refund my money - if I mailed back their counterfeits at my own cost!
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browntiger140
February 15, 2023
"Beware - Quality of Retired China Patterns."
I have ordered many items from Replacements Ltd (replacements.com) to fill in older patterns of china that my grandmother's and mom passed down to me. This time, however, I received five items, four of which had noticeable wear and damage that could not be attributed to the manufacturing process.

Two Oval Serving Bowls and a Round Serving Bowl all had small chips along the rim. Also, a 16-in Serving Platter's rim showed wear along both its top and bottom edge, most likely due to repeated rubbing while being taken in and out of a cabinet that it did not actually fit well in. The Serving Platter also showed crazing over the entirety of its smooth surface.

It's worth noting that all of these items were sold for full price. They were not listed under the Minor Imperfection or Major Imperfections sections that discount the pieces either 25% or 50% respectively. I have bought pieces from them in the 25% off category and none of them showed the damage that these pieces show.

I did speak to a very courteous and professional customer service agent who, after speaking to her manager, was only able to offer me a $30 e-coupon (because I had been a long time customer). I then spoke directly to a manager who steadfastly stated Replacements Ltd does not sell chipped items, even though I had sent him multiple pictures showing that. He questioned that the pictures actually showed chips. He instead, insisted that the damage/defects in the numerous photos I sent him represented imperfections (my view was these were crazing, chips and a gouge through the glaze) that customers should expect in discontinued patterns. When I pointed out to him that these items were sold for full price and were not listed in the minor damage or major damage sections, he said Replacements has a different standard - a lower bar - for older discontinued china patterns. He said customers should expect minor damage to pieces that are nearly a century old. When I asked him to differentiate minor damage we should expect vs Minor Imperfections in their 25% off section, he again, said they have a different standard for discontinued patterns. When I asked him where this was stated on their website, he said that was something all customers should already know. He went on the state that Replacements Ltd absolutely does not sell pieces with chips or cracks. It was at that point I drew his attention to an order I had made around the same time where Replacements had sold me a Hurricane Sconce from a different pattern that indeed had a chipped globe. (Replacements did give me a full refund for that item.) But when it comes to old china, this manager was not willing to budge one inch.

As a matter of fact, he said when they received the china from me (I'm not paying any amount for chipped china), they would be re-listed on the website as having no defects or imperfections! Seriously, how can anyone make that claim without seeing the pieces in person? It shows how completely he dismissed my concerns about the quality of the china in question and also reveals, in glaring fashion, the hubris of at least Replacements Ltd manager.

My advice is be very wary about purchasing retired china patterns from Replacements Ltd. To be quite honest, I find it unbelievably sad that it's possible to get a more fair assessment of the quality of an item on eBay or Etsy.
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HarveyMyers
January 26, 2023
"Product not as described."
I was expecting China and received plastic. When I tried to find the original description it was not available. Since I have to pay for returns I feel taken advantage of.
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Dediefs
October 03, 2022
"Looks like they are selling for way more than items are worth?"
I went through a tedious process of taking photos of the Versace, Lynn Chase, Gorham and other hard to find pieces of china that I no longer wanted and desired to sell. By the time, I received the offers to purchase from Replacement, I had spent hours sending info and photos to Replacements just to see if they would be interested in buying from me. I was STUNNED to see the low offers. They are selling a "discounted" Versace plate (discounted to $259.95 from $319.95) but only offered me $103 for my new, never used, mint condition plate. One of my Lynn Chase pieces was a "5 3/4" berry bowl" which they are selling on their site for $109.95. They offered me $3.00! YEP! That is what I said, THREE DOLLARS!
Again, ALL of the pieces that I have offered for sale are new, never used, mint condition pieces, some of it still in it's original box. I could go on with other pieces. But I think you get the idea here. Replacements.com is REALLY money hungry when they want to give someone nothing for what they will charge outrageous prices for.
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ConnorBrooks
September 24, 2022
"Not worth selling"
I spent more than $100 for shipping. I wrapped everything securely as they instructed. Among more than $500 worth of items according to their culculation, $60 worth items were reported broken during shipping. The items are bone China and they are really hard to break. The fragile stickers seemed to have done nothing to do with shipping. I don't know if it is USPS or replacements.com. Please note that they might tell you that items were broken even though you followed their wrapping instructions.
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Katherine.Garza
August 29, 2022
"Outstanding in every respect"
I have been both a buyer and a seller to Replacements Limited in North Carolina. At age 85 now I don't know that I have ever known a company that has such amiable people working there. Many many of them have been there for 20 plus years. I got to know Bob the owner to some extent just because he walked around and talk to both his customers and his employees. He had regular pizza parties for them and they could bring their dogs to work. It just seemed like it would be a wonderful place to work. That speaks volumes for the owner and training employees. Be assured that when you buy from them you are getting merchandise that has been thoroughly examined for any flaws. This is an outstanding business in every respect.
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Enrique.Fuller
July 20, 2022
"Hi shipping price, wrong size, useless customer support"
Bought replacement glass, paid 125% of the cost of glass for shipping. Received wrong size item. Per conversation with customer service: it is my fault. My options? Pay again 125% of item cost to ship it back.
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organicpeacock627
June 10, 2022
"Not the same as the origingal"
I ordered new plates to replace some in my Pfaltzgraff Lido Beach set. The new plates look like they are knock offs. There is hardly any pattern definition. They are a different color and a different weight than the originals
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tinybird573
January 20, 2022
"Appalling behaviour"
I have replaced pieces of my dinner set from this company several times over the last 10 years. A couple of years ago a decorator item I ordered never arrived and I went through the process of claiming from them. Now a grandchild has broken another piece in my dinner set - the highly judgmental accountant has decided that I steal from them and refused my order. Apparently items to Australia are never lost in the post? Disgusting customer service. Not impressed.
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RandySims
March 12, 2021
"Beyond irritated with the crickets in their customer care department!"
Absolutely the worst customer service I've encountered for years... a 1 out of 10. I ordered several plates that added to an existing set. The die lot on their Lenox Chirp Dinner Plate was blotchy and it had a small, blue permanent ink marking on the back (not on original). Drew told me to send him pictures of my original, side by side, with their plate and he would try to find plates in stock that would be satisfactory. It has been 4 weeks, 4 emails, 2 voice messages and a successful return of the defective plates to their customer care team and no one has bothered to even tell me that they are sorry that they don't have a suitable replacement.
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blackfish877
October 31, 2020
"Replacements.com provides no customer service"
I placed an order for 2 plates and decided I needed 4. I sent a cancellation which was ignored until until three days later after the original order was shipped. I placed a second order for 2 plates and again decided I needed 4. I sent a change order which was ignored until 3 days later after the original order was shipped. I will place an order for 6 place settings but it won't be from Replacements.com since they don't provide any customer service.
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whitebutterfly189
October 23, 2019
"From Cottage Industry to Big Biz"
A couple of ladies started this china replacement service in a garage. Now it is a huge and successful operation.

They have a vast inventory of discontinued patterns as well as new pieces.

I keep them bookmarked for my Spode "Pearl River"... but quite honestly I prefer to do business with ebay... better deals to be had.

Not that I have criticisms with Replacements.com... they are willing to take your money, when you become desperate for that missing piece. They saw a niche and seized upon it.

"It's not personal... it's just business" right?

I am giving them five stars for their efficiency and organizational attributes.
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Jeffrey.Cox
October 23, 2019
"From Cottage Industry to Big Biz"
A couple of ladies started this china replacement service in a garage. Now it is a huge and successful operation.

They have a vast inventory of discontinued patterns as well as new pieces.

I keep them bookmarked for my Spode "Pearl River"... but quite honestly I prefer to do business with ebay... better deals to be had.

Not that I have criticisms with Replacements.com... they are willing to take your money, when you become desperate for that missing piece. They saw a niche and seized upon it.

"It's not personal... it's just business" right?

I am giving them five stars for their efficiency and organizational attributes.
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JoanneDiaz
August 26, 2019
"I was very happy with their service"
I was moving and through some mix up my flat wear was left behind, then stolen. It was out of production but my sister told me about this site. I was able to replace everything plus add some pieces. It arrived in protective sleeves in a timely manner. I am very pleased.
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RamonaMason
July 12, 2019
"Selling to them is not worth my time."
Out of the blue, they emailed me an "offer to purchase" items I possess and they, eBay, Amazon, and the dark net markets do not have. For the time and cost to pack and ship, I would net Less Than $Zero. Offer me more than pennies for something a customer has asked you to find and is willing to (and will) pay 2,000x that amount.

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Questions & Answers
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What made you choose replacements over similar businesses?

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Christy.Lawson
December 05, 2019

“I actually do prefer ebay to Replacement. ebay is less expensive. And better deals to be found.”

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